What's new in Wallu

Wallu can now mark ticket channels with their status, so you spot the ones waiting for your team at a glance:

• 🔴-ticket-0042 - Wallu escalated the ticket to staff
• 🟡-ticket-0042 - a staff member replied and Wallu stepped back

Pick your own markers or put them after the name. /resume removes the marker again. Turn it on under Ticket System in settings (Wallu needs the "Manage Channels" permission) - more in the ticket automation guide.

Pausing Wallu in a ticket now sticks until it expires or you /resume, even if the ticket channel gets renamed in between.

In channels where Wallu waits for staff first, using Make Wallu Answer or mentioning Wallu during the wait no longer leads to a second answer to the same question once the wait ends.

Free servers can now add up to 20 FAQs, up from 10. Compare plans

The panel's home page now shows what Wallu answered for you at a glance:

• Tickets - for servers using ticket automation, how many tickets Wallu replied in and how its replies split into answered, escalated to staff and closed
• Daily charts follow your own timezone
• A layout that works on phones and scales up to large screens

Open your dashboard

A website imported with "follow links" and an imported Discord category now list every page or channel they picked up, right under the document in Documents.

• Switch off a single page or channel, like a changelog page or an off-topic channel, without removing the whole import
• See which pages are gone from your site or which channels Wallu can't read

More about imported pages and channels

An expired login now takes you straight to the Discord login, and short connection blips (like during an update) are retried quietly instead of showing an error. If something really is wrong, the panel says so and gives you a Try again button.

Wallu no longer searches the web when your documents don't have the answer, and the web search page is gone from the panel. Answers come from your own FAQs, documents and connected repositories. Want Wallu to know about a website? Import it as a document.

When an import finishes or another admin changes a document, Documents shows it right away - no reload needed. Anything you are editing at the time is kept, and status labels like "Processing" update as soon as the work is done.

Discord is hiding the names of channels a bot has no access to. Instead of a confusing #___hidden___, the panel now shows these as Hidden Channel (no access) and keeps them out of the channel pickers. Want Wallu to work there? Give it the "View Channel" permission in that channel.

We rebuilt how Wallu reads and searches your knowledge base, so questions about specific things land on the right passage:

• Exact names count - a question that names an error code, command, config key or file now favors the passage that actually contains it, not just one on a similar topic
• Nothing gets cut off - long sections are split so every part of a document can be found, including the end of long FAQ pages and code files
• Questions stay with their answers - imported Discord conversations keep a question together with the staff reply that answered it
• Lists, tables and code keep their layout instead of being flattened into one line
• Cleaner links - expired Discord attachment links and very long tracking links no longer end up in answers

Documents pick this up the next time they are updated, so nothing to do on your side. Tips for a knowledge base that answers well are in the knowledge sources guide.

• When answers go to a separate answer channel, deleting either the answer or the "I've sent my answer here" note now removes the other one too
• Banning someone with "delete message history" now also removes Wallu's answers to the questions that got deleted

Wallu only ever removes its own messages. More about cleaning up answers

The Billing page now has a Cancel button for your current plan. Your plan stays active until the end of the period you already paid for.

Custom instructions like "don't answer questions about refunds" or "always reply to questions about the beta" now also steer whether Wallu answers at all, not just what it says. Writing custom instructions

Clicking the buttons on Wallu's FAQ suggestions no longer shows Discord's "did not respond in time" error.

Running /opt-out again opts you back in, and the Opt back in button keeps working.

Wallu now always answers in the language the question was asked in, even for short messages like "como compro?".

The "Last month" range now includes the final day, and hourly charts show every hour instead of one point per day.

Billing in the panel sidebar now has everything about your subscription in one place:

• Your current plan, renewal date and trial status
• Switch between plans without leaving the panel
• Payment methods and invoices
• Plan changes show up in your audit log

When an imported Discord channel that rarely changes, like #faq, #rules or #announcements, gets a new or edited message, Wallu now picks it up in about 20 minutes instead of waiting for the next scheduled update. Discord documents

Ask Wallu's setup assistant to explain or change your settings, FAQs and documents with /wallu-help - no admin panel or setup channel needed.

• Only you see the replies
• Every change shows what it will do and waits for your Confirm
• Applied changes are also posted to your staff notifications channel

/wallu-help request:Disable yourself in #general
/wallu-help request:Add an FAQ explaining how to appeal a ban

By default only administrators can use it.

Limited roles and users still get answers, but at most 3 direct mentions and 10 answers per 24 hours. If they hit the cap in a ticket, Wallu hands the ticket to your staff. Handy for free-tier members or anyone who chats with the bot for fun. Set it up in settings - more about who Wallu answers.

Wallu now has an MCP server, so the AI assistant you already use can read and update your Wallu setup: add FAQs, keep documents in sync with your code, check settings and look through insights.

Create an MCP key under Connect your AI on the Addons page and follow the MCP guide. Read the story in Wallu now has an MCP server.

Public API keys, like the one in a website widget, can now be limited to specific channel ids and addon names, so the key can't be used to reach knowledge meant for other channels. Set it per key on the Addons page - how it works.

The developer API can now list your documents and download any of them as a text file, so you can edit them with your own tools and push them back. API docs

Once a ticket is handed to staff, Wallu used to stay silent until mentioned. It now still answers follow-up questions your FAQs and documents clearly cover, so users aren't left waiting for something that's already written down. This is on by default for all servers; turn off Allow Confident Answers When Escalated under Ticket System in settings if you prefer full silence.

When your instructions tell Wallu to point users to a role like @Support, the answer now pings that role instead of writing it as plain text. Only roles you name in your instructions or custom actions can be pinged, never @everyone. Custom instructions

Wallu no longer answers from past chat conversations. Answers come from your FAQs and documents, which you control. To use good past discussions as knowledge, import the channel as a document.

The default bot instructions now include the current date and weekday, so questions like "is the event this weekend?" get sensible answers. Servers that changed their instructions can add {current_date} and {week_day} themselves - see prompt placeholders.

Insights now shows a live progress bar while your conversations are analyzed, and new results appear without a reload.

Add new document in Documents now has an Upload Files option for text files like .md, .txt, .json and .yml. Upload one to review it first, or several at once.

Add a link to a PDF as a web document and Wallu reads it, including scanned pages. Available on Premium plans and up. Web documents

Upload a picture in the Custom Avatar section of the Custom Bot page and Wallu uses it on your server - no bot token or Discord developer setup needed. Running your own custom bot? The public Wallu now stays quiet while it's online and steps in as a backup if it goes offline. Custom bot guide

Anyone can run /opt-out to have Wallu ignore their messages on every server.

/translate turns the recent conversation in a channel into an English transcript only you can see. Available on Premium plans and up, for staff with Manage Messages.

Answers sent with Send for Review now arrive as a clear report showing the conversation, the documents Wallu used and its answer.

The knowledge channel is for teaching Wallu, so it no longer replies to messages there.

Pick a role like Verified or Customer, and everyone without it is blocked from using Wallu. Find Require role in the message filters in settings - more.

Staff can right-click any message and choose Apps → Make Wallu Answer to have Wallu reply, even where it normally stays quiet. No more re-typing what's already documented - read more.

After each sync, Wallu updates the knowledge channel's topic with when it was last imported, so you know your latest posts are in.

Turn on ticket renaming and Wallu names each ticket channel after what it's about, like #ticket-4821 → #refund-request, so your ticket list is easy to scan. How it works

When a question is deleted, by its author or by a moderator, Wallu removes its own answer to it too, so no orphaned answers are left in your channels. More about cleaning up answers

Questions with no Latin letters at all were mistaken for emoji-only messages and left unanswered. They're answered normally again.

If a website you import is behind a Cloudflare captcha, the document now says so instead of failing silently. Turn off bot protection for those pages or allow Wallu through to fix it.

In channels where Wallu waits for staff first, it now checks one more time before sending, so it no longer answers a question staff just picked up.

The settings page has a search button to jump straight to the setting you need, and it works much better on phones.

Blocked roles and users can't use Wallu at all, and get a short message if they mention it. More

Tell Wallu what you want in plain language and the setup agent configures it for you - channels, FAQs, documents and settings. Meet your new onboarding buddy

Auto-updating documents (websites, Discord channels, Git repositories) now show "Updated X ago" and "Next update in ~Y" when you open them.

Set how many hours Wallu stays quiet in a ticket after handing it to staff, under Ticket System in settings.

Git repository documents can now follow any branch, not just the default one. Git repositories

When answers go to a separate answer channel, Wallu leaves a note with a link to the answer in the original channel, and you can choose to use the answer channel only when Wallu is mentioned.