Flexible, transparent pricing that scales with you.

Yes, we offer a limited free plan for personal and small servers. It includes up to 10 FAQs, unlimited FAQ answers, 50,000 monthly credits (around 50 Lite AI answers), and support for 50+ languages. To get started with our free plan, simply invite Wallu to your server.

The AI consumes credits when answering questions. Longer answers and more advanced features consume more credits. Sometimes the bot will consume credits just to consider whether it should answer a question. On average you get one answer for every ~800 credits (or ~7000 with Advanced AI).

You can choose between AI models: Lite AI is fast and more basic - good for basic support tasks. Advanced AI is a lot more intelligence and powerful and consumes 5-10x more credits - excellent for more complex issues.

The plan is only for one server and all staff members can access the bot's panel. Make sure you purchase the plan on the correct server (or ask us to transfer it)

Yes, we offer a one-time setup service for 149€ (includes setting up everything, adding documents, settings, bot behavior etc. ➜ up to ~2 hours of work) and a monthly maintenance service for 99€/month (keeping the documents up to date, improving and adjusting the bot and highest priority for your suggestions). Contact us for more information.

By using credits, we can offer flexible pricing for different use cases. We can add new (optional) features and settings without changing pricing or making it extra complex to compare plans. You won't be paying more because someone else wants the bot to write 2 page answers for every question and we will still let them do that (it just consumes more credits for them)!

The bot will no longer search your documents for an answer. However, FAQs and linking to previous similar questions will still work.

Yes, you can cancel, downgrade or upgrade at any time. The payment will be prorated so you only pay the difference.

You can contact us for a refund up to 30 days after the purchase if you're not satisfied with the bot.

We use Stripe and Paddle for payments. They offer tons of options (cards, PayPal). Currently, cryptocurrencies are not supported but we're looking into it.

With the unlimited plan the bot will keep using Lite AI model even after you run out of credits so it never stops answering. Features that use Advanced AI (such as image analysis and when Advanced AI is selected) will use credits as usual. There's a theoretical limit that no one has yet hit and we will increase it in case you get close to it (it is there to avoid any accidents like bugs from causing huge bills to us). There are still some limits when using the API.