Your AI support bot for Discord.
Wallu learns from your docs, website and old channels, answers questions in your channels and tickets, and calls your staff when it can't help.
Free plan available. Paid plans come with a 7-day free trial.
Wallu runs in thousands of Discord servers with millions of members, and has answered over a million questions since 2022.
How it works
- 1
Invite Wallu
Add the bot and pick the channels it watches. Members don't need commands or @mentions to get an answer.
- 2
Give it your knowledge
Import your docs site, a GitHub repo, PDFs or past Discord channels. Or tell the setup agent what you need in plain words and it sets things up for you.
- 3
Let it answer
Wallu replies when it knows the answer, hands the rest to your staff and suggests FAQs for questions that keep coming up.
What Wallu does
It answers from your knowledge in whatever language members ask in, reads the screenshots they post, works inside your tickets and knows when a conversation belongs to your staff.
Learns from what you already wrote
Point Wallu at your docs site, a GitHub repo or the #faq channel you already keep. It answers from them and re-reads them on a schedule, so its answers change when your docs do.
- Websites and help centers, following links
- GitHub and other Git repos, for config and code questions
- Discord channels and whole categories
- PDFs, text files and YouTube transcripts
- FAQs for answers that must be word for word
Documents
Add document- docs.wallubot.comWebsite, 48 pagesUpdated 3 hours ago
- wallu-web-widgetGitHub, main branchUpdated today
- #faqDiscord channelSynced 5 minutes ago
- Refund policy.pdfPDFUpdated 2 days ago
- How to link your accountYouTube transcriptAdded Sep 30
- FAQs24 questionsEdited yesterday
Works inside the ticket bot you already use
Wallu answers in tickets opened with Ticket Tool, TicketsBot, Ticket King, Tickety, Helper.gg or any other ticket bot. When a ticket needs a person, it hands it over and steps back.
- Pings your staff role with a one-line summary
- Marks ticket channels 🔴 when escalated and 🟡 when staff replied
- Renames tickets after their topic, like #refund-request
- Goes quiet once staff join the ticket
Ticket Tool
TicketsBot
Ticket King
Tickety
Helper.ggNot affiliated with these ticket bots.
Knows when to stay out of it
Wallu reads along in its channels without being @mentioned, but only replies to real questions it can answer. If your staff are already helping someone, it waits.
- Waits a few minutes for staff before answering
- Working hours, so it covers nights and weekends only
- Block roles, or give them a daily answer limit
- Your instructions decide what it won't answer
- Staff can right-click any message to make Wallu answer it
# support
Channel settings
- Wait for staff first
- Answer only if no staff member replies within
- Working hours
- Answer only outside your team's hours
- Limited roles
- @Free tier gets up to 10 answers a day
- Avoid answering staff
- Ignore questions from your own team
- Instructions
- Don't answer refund questions, ping @Support instead. Keep answers short and friendly.
Under your own name
On the Custom Bot plan, Wallu runs as your own bot account. Members see your brand, and you keep the same knowledge and settings. BottingHub, for one, runs it as their Botting Hub AI Assistant.
- Your bot name, avatar and status
- Different instructions and tone per channel
- Edit every message Wallu sends, in any language
- Custom actions for specific kinds of questions
Your HelperAPPToday at 18:30
The summer event starts Friday at 18:00 server time. Use /warp event to get there once it opens.
Your Helper
your-helperAPP
Watching #support
Ask me anything about the server. I answer from our docs and #announcements.
A few more things
Website chat widget
The same bot with the same knowledge, as a chat bubble on your website.
Telegram
Answer questions in your Telegram group too.
Developer API
Send questions to Wallu and keep documents in sync from your own code.
MCP server
Manage FAQs, documents and settings from Claude, Cursor or other AI tools.
Advanced Insights
See what members ask most, what went unanswered and what to add to your docs. On Professional and up.
FAQ suggestions
Questions that keep coming up get posted to your staff channel as ready-to-add FAQs.
What server owners say
“We no longer have to address repetitive questions, allowing us to dedicate more time to those facing genuine issues. Our ticket volumes have reduced significantly, and our customers are delighted with the direct answers they receive. Our overall customer satisfaction has increased, thanks to Wallu's invaluable support.”
QloxHost LLC“We plugged in Wallu and instantly cut down 80% of the repetitive support questions. It replies fast, learns from our docs, and runs 24/7 without complaining. If you're running a serious community on Discord, you'd be crazy not to use this.”
Nicolai, founder of clip.tech“Wallu makes getting support very easy. Any frequently asked questions a new user may have get answered instantly.”
One Pace Team“Wallu has truly transformed our Discord server at inStreamly. Serving as a dedicated 'Helper,' it seamlessly manages crucial content in English, Polish, French, and German, enhancing our global reach. Its responsiveness, frequent updates, and exceptional support from the creator have made our daily tasks a breeze.”
inStreamly“My team and I were initially hesitant on running a Discord server, as it was tedious to constantly deal with the same questions. Working with Wallu made it 10x easier, automating all our FAQ and even knowing how to extract the right information based on certain keywords. Their dev was also incredibly helpful when a bug arose.”
MPFUNDS“I've been using Wallu for several months now, and it's an outstanding service. With the Wallu API, I was able to build my own chat widget for my website, eliminating the need for an extra paid chat support plugin. Now, I can handle all my customer support with a single tool. Truly a 10/10 experience!”
BottingHub“We added in Wallu and overnight it started handling the bulk of our repetitive questions. It learns from our documents, replies fast, and runs 24/7 without ever needing a break. Over just a few days, it lifted a huge load off my team, letting them focus on what really matters. For any serious Discord server, Wallu is a must-have.”
Mystify, owner of The Lounge Network“Great bot that combines ChatGPT with your FAQs and documents effortlessly. Replies are quick, reliable and useful for users helping us to not repeat similar questions over and over again. AI keeps learning to improve and add new answers to the documents.”
FutEARN“Began using Wallu and our business and server changed within Seller Central Boys. Allowing Wallu to learn from us to teach and respond to others has been insane as 'FAQ' bot.”
Seller Central Boys“Wallu is one of the best AI Support Bots that can be used in large and medium-sized communities with great precision. Cannot wait to use Wallu for creative implementations!”
Sanci, founder of EverGrow AIReviews left by server owners
Everything in one list
For when you need to check one specific thing. Most of it is on the free plan.
Answering
- Answers questions without @mentions or commands
- Remembers the conversation and waits for people to finish typing
- Reads screenshots and images
- Answers in the language it was asked in
- Lite and Advanced AI models
- Replies in a thread or a separate answer channel
- Different instructions and tone per channel
- Custom actions for specific kinds of questions
- Sends files and images along with answers
- Members vote on answers with 👍 / 👎
Knowledge
- Websites, following links or mass-imported from a list
- GitHub and other Git repositories, any branch
- Discord channels, categories and threads
- Text and Markdown file uploads
- PDFs from a link, scanned pages includedPaid
- YouTube video transcriptsPaid
- FAQs for word-for-word answers
- A #wallu-knowledge channel your staff post in
- Imported sources update on their own
- Pick which pages and channels of an import to use
Tickets and staff
- Works with any ticket bot
- Escalates to staff with a summary and a role ping
- Ticket status markers in channel names
- Renames tickets after their topic
- Steps back once staff reply
- Can close tickets
- /pause and /resume per channel
- Make Wallu Answer and Send for Review in the right-click menu
- /summarize a channel for staff
- /translate a conversation into EnglishPaid
Control
- Waits a set time for staff before answering
- Working hours
- Blocked, limited and required roles
- Profanity and off-topic guardrails
- Answers other bots too, like bridged in-game chat
- Edit every message Wallu sends
- /opt-out for members who don't want answers
- Export and import your setup between servers
- Audit log of every change
Your brand, other platforms
- Your own bot name, avatar and statusPaid
- Website chat widget
- Telegram
- Developer API with scoped keys
- MCP server for Claude, Cursor and other AI tools
- Setup agent that configures Wallu from plain language
Insights
- Dashboard with answer, vote and ticket stats
- FAQ suggestions posted to your staff channel
- Advanced Insights: questions grouped by topic, what went unanswered and what to add to your docsPaid
Pricing
Start on the free plan and upgrade when your server needs more. Paid plans come with a 7-day free trial.
Custom BotMost popular
15.99€/ month
Wallu under your own bot name and avatar, with unlimited FAQs and more answers.
Start free trialProfessional
29.99€/ month
Everything in Custom Bot, plus Advanced Insights and far more answers each month.
Start free trialGuides and help
Watch the setup walkthrough, read the docs, or ask us on our Discord server, where Wallu answers first.
From the blog
- Documentation - setup guides for every feature
- Support on Discord - talk to the team
- What's new - every notable change
Add Wallu to your server
Free to start, and it only takes a few minutes to set up.