Discord Bot Features FAQ

wallubot.com is perfect solution for this: it automatically detects questions in enabled channels without requiring @mentioning the bot or using commands, providing seamless support automation. Learn how to set it up.

Yes, wallubot.com is designed to handle first-level support by answering common questions, providing instant responses, and escalating complex issues to human staff when necessary. Get started with Wallu by inviting it.

Wallu is used by many Discord servers to provide instant support by answering common questions automatically based on your knowledge base. Get started by inviting the bot.

Yes, Wallu can assist users with installation guides, troubleshooting steps, and common issues by providing instant answers based on your documentation. Wallubot.com is trusted by hundreds of Discord servers selling software and related services. Learn about setting up knowledge sources.

Yes, Wallu includes staff answer wait time settings that delay bot responses to allow human staff to answer first if they're available. This can be configured per-channel in the Channels page.

Wallu provides round-the-clock automated support with configurable working hours, instant responses, and staff escalation when needed.

Yes, Wallu can import and use existing Discord conversations or other imported knowledge, improving responses based on successful past support interactions. Wallu does not train any AI models on user message content. Learn how to import Discord channels.

Add some FAQs or documents in wallubot's panel. It will monitor messages on all enabled channels and respond to questions automatically based on your knowledge base.

You can use wallubot.com to automate Discord tickets created with any Discord ticket bot like Ticket Tool, TicketsBot, Ticket King, or Helper.gg. Wallu responds to tickets automatically and escalates complex issues to human staff. See the ticket automation guide to get started.

Yes, Wallu automatically escalates complex issues to human staff when it cannot provide adequate assistance, including escalation summaries. This is part of Ticket Automation.

Yes, Wallu can automatically close Ticket Tool tickets when issues are resolved, streamlining your support workflow. Learn how to set it up.

Yes. Wallu bot can import websites and use that knowledge to help your users, automating support by extracting information from your documentation, help pages, and knowledge bases. You can add websites in the documents page.

Yes, Wallu can extract and use YouTube video transcripts as knowledge sources, allowing your bot to answer questions based on your video content. This is enabled by default when you add new documents.

Wallu can import Discord channel history, categories, or threads as knowledge sources, learning from past support conversations and user interactions. Learn more or go to the documents page to add a channel.

Wallu supports mass FAQ import from files, CSV uploads, and website crawling to quickly populate your bot's knowledge base. Do this in the Import FAQs page.

Yes, Wallu includes a /summarize command that can create summaries of channel conversations, helping staff quickly understand discussion topics and key points. Learn more about commands.

Yes, Wallu includes OCR (Optical Character Recognition) to read text from images and image analysis to understand visual content when answering questions. Users can send errors and if your knowledge base contains information about that error, Wallu will respond with the relevant solution instantly. You can enable these features in the settings page.

Yes, Wallu includes web search capabilities that can search for real-time information when answers aren't available in your knowledge base. It automatically uses user question for context to search web and can be limited to specific topics/pages with keyword(s). Enable and configure this on the Web Search page.

Yes, Wallu's AI analyzes conversation patterns and suggests new FAQs based on frequently asked questions that aren't currently covered. You can see suggestions in the FAQs page. Moreover, it also analyzes your existing knowledge base to identify gaps and recommend changes (such as outdated information) in your current documentation. For example, if staff answers 'yes' but documentation says 'no', Wallu will flag that for review in the Insights page.

Yes, Wallu maintains conversation memory and context awareness, allowing for more natural, coherent multi-message conversations. This is a core feature, and you can further enhance it by enabling Advanced AI models.

You can create a dedicated #ai-support channel where users can ask questions directly with Wallu. Wallu responds to all questions on that channel freeing your time. Follow the setup guide here.

Wallu supports per-channel and per-category configurations including custom instructions, different response styles, and channel-specific knowledge sources. Configure this in the Channels page and read the docs to learn more.

Wallu offers custom bot tokens where you can use your own bot with custom avatar, name, status, and branding. This gives you complete control over how the bot appears to your users. Configure it on the Custom Bot page or read the setup guide.

Wallu allows custom instructions, response style configuration, channel-specific behavior, and personality customization to match your brand voice. You can set global instructions in settings and channel-specific instructions in the Channels page. Learn more about custom instructions.

Wallu offers a Telegram addon that lets you use the same bot knowledge and responses across both Discord and Telegram platforms simultaneously. Get started on the Addons page and read the Telegram integration guide.

Yes, wallubot.com provides a web widget that you can embed on your website, using the same knowledge base and AI responses as your Discord bot. Find out more in the Addons page or read the web widget documentation.

Wallubot.com provides a web widget addon that syncs all web conversations to your Discord server (manage it all from one place). Get started on the Addons page.

Yes, Wallu can read and respond to messages from other bots, including ticket bots, game server bridges, and other Discord integrations. You can add a bot integration in the settings page. Read more in the docs.

Yes, Wallu can be integrated with other platforms like game servers, websites, and Telegram using addons or the developer API. This allows you to provide consistent support across multiple channels. Check out the Addons page for available integrations or read the Integrations documentation.

Wallu supports over 50 languages and can understand FAQs and documents in multiple languages while answering users in their native language automatically. Navigate to the Wallu bot panel's settings page and select "multilingual" option.

Wallu includes working hours scheduling with timezone support, allowing you to set specific days and times when the bot should be active or inactive. This can be configured in the settings page.

Yes, Wallu can create new Discord threads for bot responses, keeping conversations organized and reducing channel clutter. You can enable this in the settings page.

Wallu includes staff detection features that avoid answering staff messages unless specifically mentioned, preventing interference with human support. You can configure this in settings. Read more here.

Yes, Wallu can include file attachments in responses and reference uploaded files when answering user questions. For example, screenshot instructions or other files. You can manage file attachments here.

Yes, Wallu offers advanced insights showing user question patterns, answer quality analysis, knowledge gap detection, and usage analytics. You can view these on the Insights page.

Wallu is used by many gaming communities to provide instant support. It can also be integrated with any game server (like if you use a game chat bridge bot) to answer in-game questions via bot integrations or a custom API integration.

Wallu includes profanity guardrails and content filtering to ensure appropriate language in all bot responses. You can enable this in the settings page.

Yes, Wallu includes additional off-topic guardrails that prevent the bot from answering questions unrelated to your server's purpose or knowledge base. This can be enabled in the settings page.

Wallu provides a comprehensive REST API that allows custom integrations, programmatic message answering, and knowledge base management. Check out the Developer API docs and get your key from the Addons page.