Better FAQ suggestions, now also from your solved tickets

Wallu learns from how your staff answer members and posts suggested FAQs in your Staff Notifications Channel. Approve, edit or ignore each one there. Approved ones go to Wallu's journal, which Wallu uses in answers, and nothing is used until your staff approve it.

• From tickets too: once staff have answered a ticket, Wallu checks whether it holds a question other members are likely to ask.
• Only what's worth adding: questions your documents don't cover yet, written as general questions and answers without names, order numbers or other personal details. One member's own case is skipped.
• Less noise: a few suggestions a day at most, and if 10 in a row get no response, Wallu pauses until someone approves, edits or ignores one.
• Clear setup problems: if Wallu can't post in the channel, the panel and !wallu tell you which permissions it needs.
• On every plan. Set a Staff Notifications Channel in Settings, see FAQ suggestions.