See which tickets need staff right in the channel list

Wallu can now mark ticket channels with their status, so you spot the ones waiting for your team at a glance:

• 🔴-ticket-0042 - Wallu escalated the ticket to staff
• 🟡-ticket-0042 - a staff member replied and Wallu stepped back

Pick your own markers or put them after the name. /resume removes the marker again. Turn it on under Ticket System in settings (Wallu needs the "Manage Channels" permission) - more in the ticket automation guide.