Wallu - Privacy Policy

Consent

By using our website or its services, including the discord bot, you hereby consent to our Privacy Policy and agree to its terms.

Note that by using the services, you are also agreeing to our terms of service and the terms of service of related 3rd party services such as OpenAI.

Third-Party Services

To enhance and support the functionality of our website and Discord bot, we use several third-party services. These services may collect and process data in accordance with their own privacy policies.

• Discord
• Stripe: Provides payment processing services.
• Paddle: Provides payment processing services.
• OpenAI: Provides API for natural language processing. Wallu uses OpenAI's API to generate responses to user messages.
• Cloudflare: Provides content delivery network (CDN) services and website security.
• Our website may include YouTube video widgets or content that are hosted by Google. These services are subject to YouTube's and Google's privacy practices: Google Privacy Policy
• Anthropic: Provides API for natural language processing. Wallu uses Anthropic's API to generate responses to user messages.
• Perplexity: Provides API for natural language processing. Wallu uses Perplexity's API to generate responses to user messages.
• Google (Gemini API): Provides API for natural language processing. Wallu uses Google's Gemini API to generate responses to user messages.

We encourage you to review the privacy policies of these third-party services to understand how your data may be handled. Additional third-party services may be integrated as needed to further improve our website and bot functionality.

Data Collection

We may collect the following types of information from you or your server and the server members:

• Information about your Discord server, including but not limited to the server name, channel data, message content and member IDs.
• Information that you upload to our services, including but not limited to text content, documents, websites, conversations submitted for us to use for improving our services and any other data you provide.
• Information about your usage of the bot and website. Including but not limited to the following data: IP address, browser type, operating system, referring URLs, pages visited, and the date and time of each visit.
• If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
• When you register for an Account or provide us billing information, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
• Any other information you choose to provide us.

Exact details about the data collected vary depending on the services and settings the Discord server has enabled. For example, server administrators may enable features like Advanced Insights that store user questions and message patterns to improve the bot's performance. Please contact the server administrators or us if you have any questions about the data collected.

Use of Data

The main purpose of data collected is to maintain and improve our services and most importantly to deliver services that include processing and automatically responding to messages on the Discord server, based on information from the server or provided by you. We may also use the information to:

• Provide you with information about the bot and website.
• Monitor and analyze trends, usage, and activities.
• Evaluate and improve the chatbot's performance, including by evaluating the quality of the responses and the bot's ability to understand and respond to user messages.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Wallu and others.
• Communicate with you about the bot, website, and other products, services, and events.
• Personalize the bot and website content, features, and advertisements.
• Process and deliver contest entries and rewards and other transactions.
• Carry out any other purpose for which the information was collected.
• We do not train any AI models using message content from your server. Content is only used as context in "prompts" on your server.

Data Storage

• We aim to keep your data private and safe. Content of Discord messages is stored as encrypted at rest. The bot users (Discord server administrators) can change settings related to how message content is stored and processed and exact details may vary. Below are some general guidelines on how data is stored:
• Public Channels (channels where Discord @everyone role has access): Wallu may store message content related to conversations with the bot from public channels for system evaluation purposes. We aim to delete message content after the bot is removed from the server, Discord signals the original message was deleted, or after about 30 days (default setting) on a best-effort basis, unless Discord server administrators decide otherwise through configuration changes.
• Private Channels: By default, Wallu does not store user message content from private channels. However, administrators may alter this behavior—for example, by granting the bot access to private channels and importing a private channel's content into Wallu's knowledge base, by enabling the advanced insights feature or by server users submitting conversations for us to use for improvements. In such cases, the handling of data follows the bot's standard processing to provide the intended services.
• Additionally, Wallu may keep message content in ephemeral storage (i.e., in RAM) for a short period to process and respond to user messages and, for example, to provide the possibility of users or administrators to voluntarily send this data for improvement purposes.
• Data Access Compliance: Any content that Wallu can access on Discord is considered within the scope of its intended operation. Discord server operators are responsible for managing the bot's access permissions and configurations. By granting Wallu access to certain channels or data, administrators acknowledge that they have the appropriate rights and consents to share that content. Administrators should ensure that any data accessible to Wallu complies with your community's policies and all applicable laws and regulations.
• To minimize the amount of data possibly ever being stored, limit the bot's access to only the channels where it is needed on Discord. This practice helps ensure that it does not collect unnecessary data, even in unexpected circumstances such as accidental misconfiguration or a bug. In all cases, the responsibility for data handling and any consequences lies with the server administrators who have authorized the bot and given it access to the data.
• We have security procedures and measures to protect user data. However, no one can perfectly guarantee the security of any Internet-accessible system. They cannot be held liable for access to your private information through illegal intrusion, even if it can be construed as a consequence of their negligence.
• Data processed by 3rd party providers, such as OpenAI's API, will be subject to their privacy policy, terms of service and retention periods.
• System logs will be kept for the purpose of diagnosing issues and improving the product's functionality.
• In case you want some information you have provided to be permanently deleted, you can contact us: https://wallubot.com/contact

Third parties

Wallubot.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Data Processing

For Discord server administrators: Please refer to the Data Processing Agreement (DPA) section in Terms of Service for detailed information about how we process data on behalf of our customers.

You as a Discord server administrator are responsible for communicating our privacy practices to your users and obtaining any necessary consents. You agree to comply with applicable data protection regulations and to inform users of how their data will be used in accordance with our privacy policy.

1. Disclosure Requirement: You must disclose our privacy practices to your end users.
2. Consent: Ensure that you have obtained appropriate consents from your users regarding data handling as outlined in our privacy policy.

Opting-Out

• You can opt-out from storing message content on specific channels by removing the bot's access to those channels or the entire server.
• You can change what data is stored and processed by the bot by going to https://panel.wallubot.com and configuring the bot settings such as message retention period and imported data. Ensure the bot does not have access to channels where you do not want it to store or process messages.

Data Deletion

If you want to delete your data, you can contact our staff on the Discord server or [email protected]

Cookies

We use cookies to improve the user experience on our website. Cookies are small text files that are placed on your device when you visit our website. We use cookies to remember your preferences, to understand how you interact with our website, and to provide you with a better user experience. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.aboutcookies.org.

Log Files

Wallubot.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Wallubot.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on the Discord server or [email protected].

If you have any questions or concerns about our privacy practices, please contact us on the Discord server or [email protected] By using Wallu, you agree that we may collect, store, and use the information described in this Privacy Policy. We may also disclose your information to third parties if required by law, or to protect our legal rights or the rights of others. If you are a user in the European Union, the General Data Protection Regulation gives you the right to request access to, rectification of, or erasure of your personal data, or to restrict or object to its processing. You may also have the right to data portability. To make such a request, please contact us at the email address provided above.