Trusted by + servers
How Wallu helps you
- Reduce support costs by automating answers to common questions
- Free up staff time for more complex issues and strategic tasks
- Provide instant answers to your users, no matter the time of day
- Improve user experience with fast and consistent support responses
What our users report
- 70% reduction in repetitive support questions
- 24/7 coverage without need for additional staff
- 90% faster response times for common questions
- Improved member satisfaction through instant help
Multiple Knowledge Sources
Use documents, websites, and Discord channel history as data sources for accurate responses.
AI Ticket Automation
Works with any ticket bot! Integrates with your existing support workflow — no migration needed.
No @mentions Needed
Wallu monitors all enabled channels automatically. No special commands required.
Dedicated AI Support
Create a #ai-support channel for direct questions, without disturbing your staff.
Automated FAQ Responses
Stop repeating yourself. Let Wallu answer common questions automatically.
Customizable Bot
Designed to be fully customizable. Adjust the bot's behaviour and look to fit your server's needs.
No commands or tagging needed - Wallu works lke a human, providing support without requiring your members to learn anything new.
Wallu is fully customizable and adapts to your branding, tone and style - ensuring a consistent experience.
Albanian, Arabic, Armenian, Bulgarian, Burmese, Catalan; Valencian, Chinese (PRC), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, French (Canada), Galician, Georgian, German, Greek, Gujarati, Hebrew (modern), Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Kurdish, Latvian, Lithuanian, Macedonian, Malay, Marathi (Marāṭhī), Modern, Moldovan, Mongolian, Norwegian Bokmål, Persian, Polish, Portuguese (PT), Portuguese (Brazil), Romanian, Russian, Serbian, Slovak, Slovene, Spanish; Castilian, Swedish, Thai, Turkish, Ukrainian, Urdu and Vietnamese
*Performance between languages may vary
Complete Feature List
Everything your Discord support bot needs. From basic automation to advanced AI insights.
Core AI Features
Miscellaneous Features
Knowledge Management
Insights & Customization
PREMIUM+Technical Features & Settings
Granular control for Discord moderators and administrators
| Feature | Free | Premium | Description |
|---|---|---|---|
| Developer API | ✓ | ✓ | REST API for custom integrations |
| Custom Discord Bot | ✗ | ✓ | Use your own bot token with custom branding |
| Bot Working Hours | ✓ | ✓ | Schedule bot availability by day/time with timezone support |
| Import Discord Channels | ✓ | ✓ | Auto-import messages from channels/categories as knowledge base |
| Import Websites | ✓ | ✓ | Scrape and import website content with link following |
| Ticket Support Mode | ✓ | ✓ | Integration with any Discord ticket bot (Ticket Tool, etc.) |
| Ticket Escalation | ✓ | ✓ | Auto-escalate complex issues to human staff |
| Closing Tickets | ✓ | ✓ | Bot can close Ticket Tool tickets |
| Auto-silence in Tickets | ✓ | ✓ | Bot stops talking in tickets after staff responds or ticket is escalated |
| Bot Integrations | ✓ | ✓ | Wallu can answer any bot messages if configured (e.g., bridged in-game messages) |
| Suggested FAQs | ✓ | ✓ | AI suggests new FAQs based on conversation patterns |
| Channel-specific Settings | ✓ | ✓ | Custom bot behavior, instructions per channel/category |
| Message Rate & Length Limits | ✓ | ✓ | Prevent abuse and adjust response length |
| Panel Access | ✓ | ✓ | Control who can access panel and settings |
| Multiple payment methods | ✓ | ✓ | Via Stripe and Paddle; Credit card, PayPal, Google Pay, iDEAL, crypto and much more... |
| Answer Confidence Threshold | ✓ | ✓ | Adjust how confident bot needs to be before answering |
| Staff Message Filters | ✓ | ✓ | Avoid answering when staff are already helping |
| Answer Destination Channel | ✓ | ✓ | Send all answers to specific channel (e.g., #ask-ai) |
| Message Length Limits | ✓ | ✓ | Control response length (very short to very long) |
| Working Hours Override | ✓ | ✓ | Different schedules for different channels |
| File Attachments | ✓ | ✓ | Upload and reference files in bot responses |
| Export/Import Data | ✓ | ✓ | Backup and restore all bot configuration and data or move between servers |
| Audit Logs | ✓ | ✓ | Track all changes made to bot settings and content |
| Advanced Insights | ✗ | ✓ | Real-time conversation analysis and optimization suggestions |
| Custom Instructions | ✓ | ✓ | Set different bot personality/behavior per channel |
| Answer History Search | ✓ | ✓ | Find similar past questions and their answers |
| Mass FAQ Management | ✓ | ✓ | Bulk edit, and manage large FAQ collections |
| FAQ Import | ✓ | ✓ | Import existing FAQs either as a document or FAQs for exact answers |
| YouTube Transcription | ✗ | ✓ | Extract and use YouTube video transcripts as knowledge |
| Message Age Limits | ✓ | ✓ | Control how old Discord messages to import (e.g., last 30 days) |
| User/Role Filtering | ✓ | ✓ | Import only messages from specific users/roles |
Developer API
REST API for custom integrations
Custom Discord Bot
Use your own bot token with custom branding
Bot Working Hours
Schedule bot availability by day/time with timezone support
Import Discord Channels
Auto-import messages from channels/categories as knowledge base
Import Websites
Scrape and import website content with link following
Ticket Support Mode
Integration with any Discord ticket bot (Ticket Tool, etc.)
Ticket Escalation
Auto-escalate complex issues to human staff
Closing Tickets
Bot can close Ticket Tool tickets
Auto-silence in Tickets
Bot stops talking in tickets after staff responds or ticket is escalated
Bot Integrations
Wallu can answer any bot messages if configured (e.g., bridged in-game messages)
Suggested FAQs
AI suggests new FAQs based on conversation patterns
Channel-specific Settings
Custom bot behavior, instructions per channel/category
Message Rate & Length Limits
Prevent abuse and adjust response length
Panel Access
Control who can access panel and settings
Multiple payment methods
Via Stripe and Paddle; Credit card, PayPal, Google Pay, iDEAL, crypto and much more...
Answer Confidence Threshold
Adjust how confident bot needs to be before answering
Staff Message Filters
Avoid answering when staff are already helping
Answer Destination Channel
Send all answers to specific channel (e.g., #ask-ai)
Message Length Limits
Control response length (very short to very long)
Working Hours Override
Different schedules for different channels
File Attachments
Upload and reference files in bot responses
Export/Import Data
Backup and restore all bot configuration and data or move between servers
Audit Logs
Track all changes made to bot settings and content
Advanced Insights
Real-time conversation analysis and optimization suggestions
Custom Instructions
Set different bot personality/behavior per channel
Answer History Search
Find similar past questions and their answers
Mass FAQ Management
Bulk edit, and manage large FAQ collections
FAQ Import
Import existing FAQs either as a document or FAQs for exact answers
YouTube Transcription
Extract and use YouTube video transcripts as knowledge
Message Age Limits
Control how old Discord messages to import (e.g., last 30 days)
User/Role Filtering
Import only messages from specific users/roles
Hours saved every week
"We plugged in Wallu and instantly cut down 80% of the repetitive support questions. It replies fast, learns from our docs, and runs 24/7 without complaining. If you're running a serious community on Discord, you'd be crazy not to use this."
Makes getting support very easy
"Wallu makes getting support very easy. Any frequently asked questions a new user may have get answered instantly."
Our business and server changed
"Began using Wallu and our business and server changed within Seller Central Boys. Allowing Wallu to learn from us to teach and respond to others has been insane as 'FAQ' bot."
Transformed global community
"Wallu has truly transformed our Discord server at inStreamly. Serving as a dedicated 'Helper,' it seamlessly manages crucial content in English, Polish, French, and German, enhancing our global reach. Its responsiveness, frequent updates, and exceptional support from the creator have made our daily tasks a breeze."
Quick, reliable and useful
"Great bot that combines ChatGPT with your FAQs and documents effortlessly. Replies are quick, reliable and useful for users helping us to not repeat similar questions over and over again. AI keeps learning to improve and add new answers to the documents."
Proven to be an exceptional bot
"We no longer have to address repetitive questions, allowing us to dedicate more time to those facing genuine issues. Our ticket volumes have reduced significantly, and our customers are delighted with the direct and answers they receive. Our overall customer satisfaction has increased, thanks to Wallu's invaluable support."
One of the best AI Support Bots
"Wallu is one of the best if not the best AI Support BOT that can be used in large and medium-sized communities with great precision. Cannot wait to use Wallu for creative implementations!"
Helped streamline efficacy of our server
"My team and I were initially hesitant on running a Discord server, as it was tedious to constantly deal with the same questions. Working with Wallu made it 10x easier, automating all our FAQ and even knowing how to extract the right information based on certain keywords. Their dev was also incredibly helpful when a bug arose."
Custom Bot
Perfectly tailored to your brand.
- Custom Discord Bot
- About 1,500 Lite AI or 150 Advanced AI answers
Enterprise
Tailored for your organization's needs.
- Personalized priority support
- Custom onboarding & implementation
- Enhanced privacy controls